Before you do anything else, do the following:
1. Make sure you are on the latest version of the game. We submit bugfix patches fairly frequently, so your issue might already be addressed!
2. Make sure you have up-to-date software, drivers, and operating system.
3. Log in with BscotchID and sync your progress (where applicable). That way it'll be safe while you troubleshoot.
4. Make sure you are not running any hacking software. We've heard several cases of hacking software caused corrupted save files. We can't help you in that case.
5. Make sure you are using a legitimate version of the game. Pirated versions use additional software to allow them to work, and that software can mess with the proper function of the game. Plus they are usually out of date. Obviously, we don't support pirated versions!
If the problem persists after you do all the above:
1. Look through the Known Bugs section of the Patchnotes to see if we already know about your problem.
2. If it isn't in the Patchnotes, search the relevant subforums. Most reported "bugs" aren't actually bugs, they're just minor confusion about how to do something. Someone else probably had the same confusion already and asked about it.
3. If you don't find the answer, leave a friendly, concise, and completely clear post in the appropriate place asking your fellow players for help. Remember, they don't have to help you, so don't be a jerk about it. Note: posts that break the forum rules, are in the wrong place, are poorly titled, or are redundant to other posts will be deleted by the moderators without warning.
4. If, after all this, you are confident that you have discovered a bug that the devs aren't aware of, submit a Bug Report.
