Game Trouble

Having trouble with a game or with BscotchID? Start here!
Having trouble doing something in the game? Think that you found an actual bug? It's all but guaranteed that someone else has had the same trouble and made us aware of it, so help us help you by not wasting your time or ours ;)

Before you do anything else, do the following:

1. Make sure you are on the latest version of the game. We submit bugfix patches fairly frequently, so your issue might already be addressed!

2. Make sure you have up-to-date software, drivers, and operating system.

3. Log in with BscotchID/Rumpus and sync your progress (where applicable). That way it'll be safe while you troubleshoot.

4. Make sure you are not running any hacking software. We've heard several cases of hacking software caused corrupted save files. We will not help you in that case.

5. Make sure you are using a legitimate version of the game. Pirated versions use additional software to allow them to work, and that software can mess with the proper function of the game. Plus they are usually out of date. Obviously, we don't support pirated versions!

If the problem persists after you do all the above: head over to the support section of our website, where you'll find all the official answers as well as links to our contact system.

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